Edinburgh Yarn Festival is the UK's Premier Contemporary Hand-Knitting Show
Please read and understand the following terms and conditions as they are binding for all ticket and product purchases from Edinburgh Yarn Company Ltd. The terms "you", "your", "visitor" and "ticket-holder" refer to any person who has been issued with a ticket for Edinburgh Yarn Festival 2019, whether through purchase or as a promotional prize. The term "Class" refers to a 3-hour or 6-hour class only. The term "the organiser" refers to Edinburgh Yarn Company Ltd. The term "the venue" refers to the Edinburgh Corn Exchange, the Water of Leith Centre, The Risk Factory, or the Hilton Edinburgh Grosvenor meeting room.
1. CLASS PURCHASE AND PAYMENT
All Classes must be paid for in full at time of purchase.
Classes must be booked in the name of the student attending
We regret that it is not possible to make reservations.
All Classes are offered subject to availability.
Places are limited for each Class.
Tickets are not transferable unless arranged through the organiser, see (6).
A third-party system to administer bookings is used.
2. TICKET FORMAT
Tickets are issued in the form of email tickets.
A printout of an email ticket, showing the unique booking code, is required for entry to the Classes and the Event.
One email ticket will be issued per purchase transaction, and may contain one or more Class bookings. Please make separate purchase transactions if buying Classes in more than one name, or make sure to arrive at the venue as one party. We cannot hold and distribute wristbands for attendees without valid unique email ticket confirmation.
If you attend a Class at the The Water of Leith Centre or The Risk Factory or Hilton Edinburgh Grosvenor BEFORE coming to the Marketplace, when checking in for your Class at these locations you will be issued with a wristband allowing access to the Marketplace.
3. EMAIL UPDATES
Please note that you will be asked to consent to the contact email address used when buying your Class being added to our mailing list and used to update you on any potential changes affecting the Class(es) you purchased. It is vital that you use an email address which you check regularly.
Using this email address, we will also update you on important information about your arrival at the Class venue and check-in details, closer to the event.
4. CLASS-LINKED FESTIVAL ADMISSION
The standard benefit of 9am one-day festival admission as part of a class ticket is linked to the same day, unless a class is purchased for Sunday or Wednesday in which case the desired day for festival admission can be freely chosen at the time of class purchase.
The same-day festival admission benefit of buying a class is not cumulative i.e. buying 2 classes for the same day will provide marketplace access for the same day only.
The option for additional 9am marketplace access is linked to a particular class purchase and will only be available at the time of class purchase, not at a later date or independently. Standalone general festival admission tickets (10am entry) will be available in early 2019 at full price.
Additional festival admission purchased with a class will be linked to the class and student only and cannot be separated from the class, transferred, or refunded separately.
Class students will receive a wristband with a specific colour code to match their specific access to the festival marketplace. A festival admission ticket cannot be shared with a third party.
5. CANCELLING A CLASS/REFUNDS
Class tickets (with or without additional festival admission) can be refunded until Friday 18 January 2019. Refunds must be requested through this form.
The class-linked admission to the marketplace will also be voided at point of refund.
An administration fee of £25 per class will be deducted from the refund.
No refunds will be processed after Friday 18 January 2019.
The availability of general admission tickets for purchase (on sale early 2019) cannot be guaranteed at the point of refund.
Payments made by credit card through PayPal can only be refunded back to the credit card if the refund is requested less than 60 days after payment. Beyond that time period, we only offer a bank transfer (UK only) or cheque by post (outside UK) (additional fees may apply).
If Edinburgh Yarn Company Ltd. needs to cancel a Class due to unforeseen circumstances, we may offer a substitute class, or a full refund within 14 days of cancellation.
Edinburgh Yarn Company Ltd. will not be liable for any costs or expenses incurred by the Student (e.g for travel or accommodation) if a class is cancelled.
6. TRANSFERS AND UNUSED CLASS TICKETS
Class tickets can only be transferred as a whole, i.e. including associated or additionally-purchased admission, to a nominated party until 1 Feb 2019. Transfers must be requested through this form.
No separation of class and associated festival admission is possible.
An administration fee of £25 applies to all transfers.
Failing to register a transfer invalidates access to the Class as the ticket MUST be in the name of the attendee.
There is no facility at the Edinburgh Yarn Festival venue/s to process ticket returns or transfers and we cannot be responsible for individual circumstances: Class spaces not able to be taken up on the day cannot be resold or passed on. See CANCELLING A CLASS/REFUNDS above.
7. MAILING LIST FOR RETURNED CLASS TICKETS
We maintain a Mailing List for Returned Class Tickets. Customers who subscribe to the list will be notified periodically by email newsletter of Class spaces which can still be bought. This will include some returned tickets (before 18 Jan 2019, see CANCELLING A BOOKING/REFUNDS above).
Purchase of a returned Class place is on a first-come, first-served basis.
We regret that we cannot offer newly-available Class spaces in order of time of subscription to the Mailing List for Returned Class Tickets.
If spaces are not sold within 3 days of the email sent to everybody on the Mailing List for Returned Class Tickets, we will publish available spaces through our general event newsletter.
We do not have a waiting list facility for individual Classes.
We use 4 different locations for our workshops:
• The Corn Exchange (the main venue with the market place)
• The Risk Factory: Located "behind" the Corn Exchange as the crow flies. It's an easy 5 minute walk.
• The Water of Leith Centre: An easy 10 minute walk, but also accessible directly by public transport from the city centre.
• Hilton Edinburgh Grosvenor - located in a hotel approximately 2 miles by direct bus service from the Corn Exchange.
Recording of photo/video/audio footage within classes is not permitted.
All our classrooms are accessible. The Water of Leith Centre and the Risk Factory are modern buildings and have been designed with that aspect in mind. Hilton Edinburgh Grosvenor has been upgraded to be fully accessible. The Corn Exchange is also fully accessible but is a listed historic building and as such has been upgraded in retrospect. We use the entire building and depending on which part you would like to be in, you might need to use two separate entrances. We will provide a map showing the entrances nearer the time.
If you have any specific concerns about access, please do get in touch via email (info AT edinyarnfest DOT com).
We regret that none of our Classes is suitable for children. No children of any age can be admitted to Classes under any circumstances.
Animals are not permitted in any of our venues with the exception of guide dogs. Please contact us in advance if you plan to attend a Class with a guide dog.
All class prices include VAT at 20%.
The Data we collect about you
How we handle that Data
Who else has access to that Data
Security Procedures to prevent misuse of Data
Your access to and control over your Data
1. The Data we collect about you
The principal Data we collect about you is:
We may also, depending on your activity, collect the following Data:-
postal address/es provided by you
Data such as IP address and purchase history is collected automatically.
We do not collect credit card information.
We collect Data when you:
Sign up for our visitor newsletter via www.edinyarnfest.com
Purchase a class at Edinburgh Yarn Festival
Purchase entrance tickets/event tickets to Edinburgh Yarn Festival or any other event run by Edinburgh Yarn Company Ltd
Purchase merchandise via www.edinyarnfest.com
Take part in an online survey administered by Edinburgh Yarn Company Ltd
Sign up to our exhibitor newsletter
Apply to be an exhibitor at any of our events
Book exhibition space for any of our events
Depending on your interactions with us we may collect and share Data with the following trusted third-party platforms as an integral part of the running of Edinburgh Yarn Company Ltd and in order to provide services to you:
2. How we handle that Data
We handle the Data we collect in the following ways:
We send marketing, news and information emails relating to events and products.
We use Data on classes, entrance tickets and event tickets to ensure the smooth running of Edinburgh Yarn Festival and any associated events.
We contact exhibitors to keep them informed about details relating to an event.
We process orders for goods via our commerce platform.
We conduct our own market research.
3. Who else has access to that Data
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third-party companies (see section 1) who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
4. Security Procedures to prevent misuse of Data
We work with reputable third-party companies (see section 1) only in an effort to keep our Data processing as secure as possible. We rely on these third-party companies to maintain the safety of your personal information they process on our behalf. We regularly review the privacy policies and terms and conditions of the third-party companies we use to ensure that they meet the required standards.
Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.
The computers/servers in which we store personally identifiable information are kept in a secure environment.
Hard copies of attendee or customers lists are for internal use only and are shredded as soon as possible after they are no longer required.
5. Your access to and control over your Data
You are entitled to ask us to:
detail the Data we keep on you
correct/update your Data
delete your Data from our systems
You may opt out of our mailing list at any time by clicking on the Unsubscribe link at the bottom of any email newsletter from us.
If you would like to know what Data we hold on you please contact us at email@example.com and we will process your request.
1st May 2018.