Privacy Policy

This Privacy Policy sets out how Edinburgh Yarn Company Ltd. handles and stores Data collected via and other customer interactions. We are fully committed to protecting your privacy and all information provided by you is handled in accordance with this Privacy Policy. This Privacy Policy is subject to change: please check back regularly to keep up to date. 



  1. The Data we collect about you
  2. How we handle that Data
  3. Who else has access to that Data
  4. Security Procedures to prevent misuse of Data
  5. Your access to and control over your Data
  6. Cookies


1. The Data we collect about you

The principal Data we collect about you is:

  • name
  • email address

We may also, depending on your activity, collect the following Data:-

  • postal address/es provided by you
  • company address
  • business website
  • telephone number
  • country

Data such as IP address and purchase history is collected automatically.
We do not collect credit card information.

We collect Data when you:

  • Sign up for our visitor newsletter via
  • Purchase a class at Edinburgh Yarn Festival
  • Purchase entrance tickets/event tickets to Edinburgh Yarn Festival or any other event run by Edinburgh Yarn Company Ltd
  • Purchase merchandise via
  • Take part in an online survey administered by Edinburgh Yarn Company Ltd
  • Sign up to our exhibitor newsletter 
  • Apply to be an exhibitor at any of our events
  • Book exhibition space for any of our events

Depending on your interactions with us we may collect and share Data with the following trusted third-party platforms as an integral part of the running of Edinburgh Yarn Company Ltd and in order to provide services to you:

  • Mailchimp
  • Ticket Tailor
  • Paypal
  • Shopify
  • Surveymonkey
  • Xero Ltd
  • Squarespace

2. How we handle that Data

We handle the Data we collect in the following ways:

  • We send marketing, news and information emails relating to events and products.
  • We use Data on classes, entrance tickets and event tickets to ensure the smooth running of Edinburgh Yarn Festival and any associated events.
  • We contact exhibitors to keep them informed about details relating to an event.
  • We process orders for goods via our commerce platform.
  • We conduct our own market research.

3. Who else has access to that Data

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third-party companies (see section 1) who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


4. Security Procedures to prevent misuse of Data

We work with reputable third-party companies (see section 1) only in an effort to keep our Data processing as secure as possible. We rely on these third-party companies to maintain the safety of your personal information they process on our behalf. We regularly review the privacy policies and terms and conditions of the third-party companies we use to ensure that they meet the required standards.

Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. 

The computers/servers in which we store personally identifiable information are kept in a secure environment.

Hard copies of attendee or customers lists are for internal use only and are shredded as soon as possible after they are no longer required.


5. Your access to and control over your Data

You are entitled to ask us to:

  • detail the Data we keep on you
  • correct/update your Data
  • delete your Data from our systems

You may opt out of our mailing list at any time by clicking on the Unsubscribe link at the bottom of any email newsletter from us. 

If you would like to know what Data we hold on you please contact us at and we will process your request.


6. Cookies

We use cookies on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Last updated:
1st May 2018.