4th October 2017
Please read and understand the following terms and conditions as they are binding for all ticket and product purchases from Edinburgh Yarn Company Ltd. The terms "you", "your", "visitor" and "ticket-holder" refer to any person who has been issued with a ticket for Edinburgh Yarn Festival 2018, whether through purchase or as a promotional prize. The term "the organiser" refers to Edinburgh Yarn Company Ltd. The term "the venue" refers to the Edinburgh Corn Exchange.
a) Advance ticket purchases
General Admission Tickets are not refundable.
Should it become necessary to cancel or reschedule the event, conditions will apply as follows:
Cancellation: If the event is cancelled (and not rescheduled), you will be offered a refund of the sale price of your ticket(s). If an event takes place over several days and one or more day(s) is/are cancelled (but not all the days constituting the event), a partial refund only may be payable corresponding to the day(s) cancelled.
Rescheduling: If the event is rescheduled, you will be offered tickets at any rescheduled event (subject to availability) of a value corresponding with your original tickets. If you are unable to attend the rescheduled event, you will be offered a refund of the sale price of your ticket(s). You must inform us within the time specified by us if you are unable to attend the rescheduled event, otherwise we may reconfirm your booking for the rescheduled date and you will not be entitled to claim a refund.
b) Tickets purchased on the day(s) of the event
General Admission Tickets purchased on the day of the event cannot be exchanged or refunded after purchase.
It is the ticket-holders responsibility to ascertain whether the event has been cancelled or postponed, and in the unlikely circumstance that this becomes necessary, notice will be posted on the Edinburgh Yarn Festival website. In addition, we will use reasonable endeavours to notify you by email of cancellation or postponement, but we do not guarantee that you will be informed of such cancellation or postponement before the date of the event. Please note, tickets are sold subject to the retained right of Edinburgh Yarn Company Limited to alter or vary the event due to circumstances beyond its reasonable control, without being obliged to refund monies or exchange tickets.
Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by you are at your own risk. Neither Edinburgh Yarn Company Limited nor Edinburgh Corn Exchange will be liable to you for any loss of enjoyment or wasted expenditure. The liability of Edinburgh Yarn Company Limited to you in connection with the event (including, but not limited to, for any cancellation or rescheduling of the event) and the ticket(s) you have purchased, shall be limited to the price paid by you for the ticket(s).
These Terms & Conditions of purchase do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice or the Department for Business Innovation and Skills.
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